Quest for Quality National LTL: Pulling away from the pack

While the national LTL market had been slowly, but surely, pulling itself out of its recession-induced slump, the sector now seems to have hit a bit of a leveling-off period in terms of growth.

By ·

While the national LTL market had been slowly, but surely, pulling itself out of its recession-induced slump, the sector now seems to have hit a bit of a leveling-off period in terms of growth. In fact, revenue has been fairly flat across the board due to some longer-haul LTL freight being siphoned off by truckload carriers at the heavy end and by parcel carriers being increasingly aggressive in the 70-pound to 500-pound range.

However, as our John Schulz reported in last month’s extensive State of Logistics Report, this trying period for the sector has certainly helped shippers separate some of the stronger-performing carriers from the underachievers who are trying to compete with the best and win back that freight they may have lost to the TL and parcel players over the past few years.

And while it’s been a tough road back for many LTLs, we’re happy to report that Logistics Management readers have certainly been able to identity a group of long-haul carriers that have stood out among their peers in terms of overall service performance despite the mounting challenges.

In our National LTL category this year we find FedEx Freight posting the top overall weighed average score of 47.11. FedEx Freight lead the way in all but one attribute category, putting up 11.90 in On-time Performance, 9.31 in Value, 8.48 in Information Technology, and 8.53 in Equipment & Operations. Con-way Freight, another perennial strong performer according to our readers, put up an impressive 45.85 weighted average and made top marks in Customer Service (8.96).

FedEx Freight also posted the top score in the Muli-regional category this year with a lofty 47.80 overall weighted average. Once again, the carrier dominated the category posting highest marks in On-time Performance (11.94), Information Technology (8.59), Customer Service (9.32), and Equipment & Operations (8.47). Old Dominion Freight Line posted the second highest weighted average (46.69), while UPS Freight made its way back into the winners’ circle in this category with a 45.24.

In the hotly contested Surface Package category this year, UPS takes the top spot by just a few tenths of a point after FedEx Ground put up the top score last year. Year after year, this category is almost too close to call. UPS logged top numbers in On-time Performance (12.51), Information Technology (9.12), and Equipment & Operations (8.82), while FedEx Ground put up top scores in Value (10.18) and
Customer Service (9.41).


2013 Quest for Quality Winners Categories

NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL/INTERMODAL | OCEAN CARRIERS | PORTS | 3PL | AIR CARRIERS and FREIGHT FORWARDERS


home page


Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Latest Whitepaper
How to Manage Increasing Labeling Demands
Download the report to learn best practices for managing those increasing label demands.
Download Today!
From the August 2019 Logistics Management Magazine
The staff of Logistics Management (LM) is honored to present the logistics and transportation community with the results of our 36th Annual Quest for Quality Survey
Ocean: Protecting margins in a soft market
Warehouse Voice Technology Speaks for Itself
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly newsletter!
Latest Webcast
Creating the ROI for Multi-Carrier Parcel Shipping Solutions
This webinar will reveal how manufacturers, retailers, and 3PLs can utilize their own data to identify and demonstrate ROI for multi-carrier parcel shipping by leveraging state-of-the art business intelligence to increase performance.
Register Today!
EDITORS' PICKS
36th Annual Quest for Quality Awards: Winners in the spotlight
Which carriers, third-party logistics (3PL) providers and U.S. ports have reached the pinnacle of...
State of Logistics in 2019: What’s next?
Tight capacity, high rates, rapid e-commerce growth and a booming economy fueled an 11.45% rise in...

Got labor? How supply chain companies are recruiting talent during a labor crunch
How are companies faring in the race to recruit and train high-level supply chain talent in a market...
35th Annual Salary Survey: Compensation matters more than ever
While job satisfaction remains the primary reason for today’s logistics managers to stay with one...
www.ukrterminal.kiev.ua

citroen c4 picasso

уф фильтр для воды